Location: 嘉定

Responsibilities:
Provide service support for service engineers, travelling down to solve the problem or/and communicate with relative dep./Headquarters for support if it's necessary
Responsible for after-sales warranty claim management and report
Lead and manage 24-hours service hot line to provide a timely service response for customers
Handle special customer dispute with local deals and minimum impact to our sales
Collect relative failure information for severe quality issue and mass production failures and then and submit with analysis for product quality improvement
Work together with parts and training team to support domestic and Far East dealers' services to improve local customers' service satisfaction eventually
Provide customer marketing survey when needed

Requirements:
Experienced knowledge (Practical and Theoretical) of diesel engines
Experienced in field after-sales service
Fluent English in listening, speaking and writing
Good personnel characteristics and team player
5 years' experience in field technical service of diesel engine and 2 years in after-sales service management

如您符合上述职位要求，请通过以下两种方式投递您的中、英或日文简历： 
电邮：acu@acutalent.com （邮件主题请注明所投递的职位）
邮寄：上海市长宁区长宁路1027号兆丰大厦2808室 优锐人才