Location: 嘉定

Responsibilities:
Provide service support for service engineers, travelling down to solve the problem or/and communicate with relative dep./Headquarters for support if it's necessary
Responsible for after-sales warranty claim management and report
Lead and manage 24-hours service hot line to provide a timely service response for customers
Handle special customer dispute with local deals and minimum impact to our sales
Collect relative failure information for severe quality issue and mass production failures and then and submit with analysis for product quality improvement
Work together with parts and training team to support domestic and Far East dealers' services to improve local customers' service satisfaction eventually
Provide customer marketing survey when needed

Requirements:
Experienced knowledge (Practical and Theoretical) of diesel engines
Experienced in field after-sales service
Fluent English in listening, speaking and writing
Good personnel characteristics and team player
5 years' experience in field technical service of diesel engine and 2 years in after-sales service management

Motivated candidates please send your detailed resume in both English and Chinese and permanent contact to one of the following addresses:

Acutalent HR Consulting Co., Ltd.
Room 2808, Zhao Feng Plaza, No. 1027 Changning Road, Shanghai 200050, P.R. China
E-mail: acu@acutalent.com